Every customer engagement is a moment of truth.
I was a bit of a geek in high school, a member of the debating club, the model United Nations and an avid participant in public speaking competitions. I had to think on my feet and come up with ideas and arguments that were compelling, a skill that I use to this day.
When I was 17 my guidance counselor said I didn’t have a chance of being a Page at the House of Commons and not to bother filling out the paperwork. I ignored his advice, pursued it on my own and in the end I was 1 of 40 Canadian graduates selected for the program.